Last Updated: 01-06-2024
At ALMUTANI TRANSPORT AND DELIVERY, we strive to ensure your complete satisfaction with our services and products. We offer a clear and transparent refund policy to address our customers' needs.
1.1. Condition of Products: Customers are eligible for a refund if the medicine items arrive in poor condition, such as being spoiled, damaged, or not matching the description.
1.2. Delivery Delays: Customers may request a refund if the driver is significantly late beyond the specified delivery time.
1.3. Order Cancellations: Customers can cancel orders before the medicine preparation begins. Once preparation has started, cancellations will not be accepted.
2.1. Request Submission: To request a refund, please contact our customer support team within 24 hours of receiving your order. You can reach us via email at support@almutani.com or by phone at +971-55-113-4004.
2.2. Required Information: Please provide the following details when requesting a refund:
2.3. Request Evaluation: Your refund request will be evaluated by our team. We may contact you for additional information if necessary.
3.1. Full Refund: If your refund request is approved, a full refund will be issued to the original payment method used for the purchase.
3.2. Processing Time: Refund processing may take 5 to 7 business days from the date of approval. The time it takes for the refund to appear in your account may vary based on your bank or payment provider’s policies.
4.1. Eligible Orders: Only orders placed through the Customer Order Application that are affected by quality issues or significant delays are eligible for refunds.
4.2. Verification: The company reserves the right to verify the validity of refund requests and approve them based on the evidence provided.
We reserve the right to update or modify this refund policy at any time. Any changes will be posted on this page, and continued use of our platform after changes have been made constitutes acceptance of the revised policy.
If you have any questions about our refund policy, please contact us at:
ALMUTANI TRANSPORT AND DELIVERY
Dubai, UAE
Email: support@almutani.com
Phone: +971-55-113-4004
