Last Updated: 01-06-2024
At ALMUTANI TRANSPORT AND DELIVERY, we are committed to delivering your orders promptly and efficiently. Please review our shipping policy below for more information:
1.1. Coverage Area: We offer delivery services within specified zones in UAE. Please check the app to confirm if your location falls within our delivery area.
1.2. Delivery Restrictions: Some areas may have delivery restrictions or limitations. If your location is not eligible for delivery, you will be notified during the checkout process.
2.1. Estimated Delivery Time: The estimated delivery time will be provided to you at the time of order placement. This timeframe may vary depending on factors such as order volume, traffic conditions, and weather.
2.2. Delivery Updates: You will receive real-time updates on the status of your delivery via the Customer Order Application. Our customer support team is also available to assist you with any delivery inquiries.
3.1. Shipping Fees: Shipping fees may apply to your order, depending on the delivery location and order value. The applicable fees will be displayed during the checkout process.
3.2. Free Shipping: We may offer free shipping promotions for orders meeting certain criteria. Details of any free shipping offers will be communicated through our promotional channels.
4.1. Order Preparation: Once your order is placed, it will be prepared by the respective store or restaurant according to your specifications.
4.2. Driver Assignment: A delivery driver will be assigned to pick up your order and deliver it to your specified location.
4.3. Delivery Confirmation: You will receive a confirmation notification when your order is out for delivery, along with the estimated arrival time.
5.1. Real-Time Tracking: You can track the status of your order in real-time through the Customer Order Application. This allows you to monitor the progress of your delivery and receive updates as needed.
If you have any questions or concerns regarding our shipping policy, please feel free to contact us:
ALMUTANI TRANSPORT AND DELIVERY
Al Ain, UAE
Email: support@almutani.com
Phone: +971-55-123-4567
